Application Support - Technology Support Lead
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-01-14
Listing for:
JPMorgan Chase & Co.
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Project Manager, Cloud Computing, Systems Administrator, IT Support
Job Description & How to Apply Below
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Enterprise Technology, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Jobresponsibilities
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Strong experience leading technologists to manage and solve complex technological issues at a firmwide level
- Proficiency in at least one programming language (e.g., Python, Java, Spring Boot, .Net, etc.)
- Proficiency in continuous integration and continuous delivery tooks (e.g., Jenkins, Git Lab, Terraform, etc.)
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
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