Salesforce Business Analyst

AAA Club Alliance is currently seeking a Salesforce Business Analyst to join our team at one of our four locations:
Wilmington, DE;
Worthington, OH;
Cincinnati, OH; or Lexington, KY. This is a hybrid role that requires onsite work three days per week.

• Work with Product Owners, Stakeholders, developers and other system owners to gather and groom business requirements.
• Support the overall development process for new feature requests and defect resolution; manage Jira backlog; create user stories for enhancement requests or bugs, prioritize with business/IT, lead backlog grooming and sprint planning sessions.
• Support Salesforce design and architecture of new feature requests.
• Develop Salesforce configuration changes for feature requests and defects.
• Provide Salesforce administration support for all ACA Salesforce orgs.
• Provide Level 1–Level 3 support for production Salesforce issues: triage issues, reproduce, identify root cause, propose solutions, and provide instructions to users.
• Lead Salesforce production deployment tasks/planning; align with developers on changes, coordinate with QA for testing, and provide tickets to IT.
• Lead change‑control meetings with IT/business, manage communications, create and execute test plans for smoke testing.
• Perform data loads for mass creation or update of bulk records in Salesforce.
• Provision users in non‑production environments (UAT, DEV, Training).
• Ensure that the solution meets performance, scalability, and security requirements.
• Collaborate with developers and stakeholders to ensure successful implementation.
• Perform other duties as assigned.

• Bachelor’s degree (BA/BS) in Computer Science, Business Administration, or related field, or equivalent combination of education, training, and experience.
• Additional Salesforce certifications (e.g., Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Field Service Lightning Consultant, Experience Cloud Consultant) are preferred.
• Minimum 3 years of Salesforce development experience.
• Experience developing detailed user stories in a test‑driven agile methodology is preferred.
• Experience with test‑driven development, test coverage, and security vulnerability remediation is preferred.
• Experience with multi‑system architecture, system redundancy design and implementation is preferred.

• Strong technical skills, knowledge of various technologies and platforms, ability to design and implement complex systems, and strong problem‑solving skills.
• Ability to write, interpret, and critique technical specifications.
• Ability to gather requirements and present solutions to stakeholders.
• Ability to multitask and manage several projects at once.
• Working knowledge of RDBMS solutions (e.g., Oracle, SQL).
• Working knowledge of virtualization platforms and cloud platforms (Azure, AWS, GCP).
• Strong communication and presentation skills.
• Strong analytical skills.
• Knowledge of core networking principles is a plus.

• The starting base compensation for this position is $71,410 to $117,737.
• Health, dental, and vision coverage with optional supplemental benefits.
• Paid time off: up to three weeks in the first year, plus additional PTO as a full‑time associate.
• Annual bonus plan.
• 401(k) plan with company match up to 7 %.
• Professional development and tuition reimbursement.
• Company‑sponsored volunteer opportunities and paid volunteer time.
• Free AAA Premier Membership and Health & Wellness Program.
• Health & Life Insurance, Short‑Term / Long‑Term Disability coverage.
• Full‑time associates receive medical, dental, vision plans; up to 2 weeks paid parental leave; 401k plan with company match up to 7 %; 2+ weeks of PTO in the first year; paid company holidays; company‑provided volunteer opportunities; 1 volunteer day per year; free AAA Membership; continual learning reimbursement up to $5,250 per year; and more — visit our Benefits Page for additional information.

Full‑time Associates are offered a comprehensive benefits package that includes medical, dental, and vision plan options; up to 2 weeks of paid parental leave; 401k plan with company match up to 7 %; 2+ weeks of PTO within the first year; paid company holidays; company‑provided volunteer opportunities; 1 volunteer day per year; free AAA Membership; continual learning reimbursement up to $5,250 per year;

and more — visit our Benefits Page for additional information.

ACA is an equal‑opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our members and customers. Hiring decisions are based on ACA’s operating needs and applicant qualifications including, but not limited to, experience, skills, availability, and job performance.