IT Support Specialist

Join Continental Finance Company, a leading financial technology firm that markets and services credit cards for consumers with less than perfect credit. We’re seeking an IT Support Specialist to join our Infrastructure team within the Tech Operations group. The role focuses on the technology side of change, including system process changes, application system changes, and onsite/end‑user support incidents. You’ll help employees adopt new programs and ensure safety standards are met in a timely manner.

• Perform IT Help Desk duties serving as the first point of contact for end‑users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed.
• Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
• Maintain documentation (Runbooks, How To, SOPs, etc.) and seek opportunities within the department to improve operational awareness and efficiencies.
• Drive adoption and proficiency of changes within the organization in accordance with the ITIL Framework.
• Develop project strategies and plans, including stakeholder assessment and communications to ensure the timely execution of the Tech Operations team’s objectives.
• Perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
• Develop short and long‑term goals, KPIs, objectives, and execute them against the operational plan.
• Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
• Perform additional duties as assigned.

• Must have at least a high school diploma or GED. BA or BS Degree is preferred.
• 2+ years of experience in Incident management (ITIL Framework) and creation of technical documents.
• Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred.
• Position requires minimal travel. Occasional travel may be subject to overnight stays depending on company needs.
• Ability to lift 25+ pounds and sit for long periods of time.
• Excellent analytical and troubleshooting skills.
• Strong interpersonal skills, including effective customer interaction skills.
• Familiarity with Cloud Technology (AWS, Azure, Google Cloud).
• Knowledge of Active Directory user accounts and basic Microsoft applications.
• Ability to work well under deadlines and in a fast‑paced environment.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology

Hybrid work schedule: three core days in the office (Tuesday, Wednesday, and Thursday) and two remote workdays (Monday and Friday).

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Why Continental Finance? Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less‑than‑perfect credit. Founded in 2005, the company prided itself on corporate responsibility to customers through a strong support program and fair treatment, and has grown into an innovative financial tech company with a state‑of‑the‑art consumer marketing and servicing platform.

With more than 2.6 million credit cards managed and serviced, CFC remains dedicated to putting the customer first. CFC is not a chartered banking financial institution, nor is it a debt originator or a credit‑card issuer.