UX Designer Advanced

Experience Designer (UX Designer)

Leverage your knowledge of user experience, service design, workflow orchestration, and artificial intelligence to transform how internal teams work, driving better outcomes and increased efficiency.

• 5+ years of experience in service design, experience design, or related field.
• 2+ years designing AI‑enabled workflows and experiences.
• Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding.
• Demonstrated expertise in creating direct and indirect experiences for diverse users.
• Ability to work in cross‑functional teams, facilitate collaboration, and encourage consensus toward common goals.
• Experience with fast‑paced, iterative design approaches involving frequent testing and refinement of concepts.

• Create journey maps and service blueprints of end‑to‑end business processes, identify AI opportunities.
• Collaborate with cross‑functional teams to capture user needs and partner with engineering to build low‑code agent workflows and AI solutions.
• Support security, compliance, and auditability of every AI‑enabled flow.
• Stay current with industry trends and incorporate knowledge into team insights.
• Facilitate workshops and co‑creation sessions to gather customer information and identify improvements along the journey.
• Operate with an iterative design mindset, continuously improving solutions based on user feedback and insights.

Job Category: UX Designer

Job Type: Onsite

Location: Wilmington, Delaware

Compensation: Depends on experience

Contract: W2‑Contract only (C2C not considered)