INTL - Level 1

Job Description

A large pharmaceutical client is looking for a level 1.5 Veeva Support team member to join their team. This role provides comprehensive technical support and system management across multiple regulatory and document management platforms. Responsibilities include end-to-end support (L1–L3) for Veeva RIM and Veeva Safety Docs Vaults, encompassing issue diagnosis, resolution tracking, and proactive monitoring. The position collaborates with BOT development teams to deliver Veeva RIM API endpoints for automation and integration, and contributes to configuring the Veeva RIM Trainings module within the eLMS Quality Suite to ensure streamlined compliance tracking.

Acting as the technical point of contact for Please Review (both standalone and Veeva-integrated), the role manages user access, configuration, performance optimization, and license administration. Additional duties include setup and maintenance of ISI Toolbox, lifecycle management of Lorenz docu Bridge (including user provisioning and licensing), and support for Lorenz iSubmit installation, configuration, and issue resolution to meet submission standards. The role also involves configuring Word Templates for regulatory workflows, installing and troubleshooting iLovePDF and other document processing tools for high-volume submissions, and managing Service Now Request and Incident tickets to ensure timely resolution of customer escalations.

This is a remote opportunity working EST hours in LATAM.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Experience with the life science and healthcare industry.
• Knowledge of GxP, 21 CFR Part 11, Annex 11 and validation processes in a regulated environment.
• Strong technical skills in configuration, and issue resolution in Windows-based enterprise environments.
• Familiarity with ticketing systems (e.g., Service Now) and Request/ incident/change management processes.
• Excellent interpersonal skills and the ability to communicate clearly with both technical and non-technical stakeholders.
• Ability to work independently and collaboratively across global, cross-functional teams.
• Experience with documentation tools and version control systems is a plus.