Tealeaf Analyst- GC and USC

Tealeaf Analyst

USM Business Systems, established in 1999, is an industry-leading private talent management firm, specializing in providing unique IT turnkey solutions, IT staffing solutions, and talent management insights. USM has offices throughout the US and offshore delivery centers in India.

USM is recognized as one of the fastest growing IT Temporary Staffing firms in the US and was ranked #3 on the list of the Top Temporary Staffing firms in the DC Metro Area – Washington Business Journal (2016).

Job Requirements:

• 6+ Months experience
• Need GC and USC

Responsibilities:

• Perform business ad hoc Tealeaf analysis, reporting on customer journey/experience for our various digital assets.
• Provide user coaching on the use of Tealeaf and best practices.
• Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.
• Proactively review planned web changes with web teams, to identify and mitigate Tealeaf impact.
• Create custom Tealeaf events and configurations based upon explicit business needs and best practices.
• Assist in the performance of Tealeaf administration, optimization, planning, and maintenance tasks.
• Implementation of Tealeaf for new digital assets, including Tealeaf UI capture, server installation, and installing/configuring new Cx modules.

Requirements:

• Tealeaf implementation, administration, configuration – PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs experience)
• Tealeaf analytics and replay configuration – Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs experience)
• Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs experience)
• Professional, communication/presentation skills, focus on value-added delivery
• Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.
• Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions
• Proficient with Excel for data analysis, ex. pivot tables

USM is an equal opportunity employer and welcomes applications from diverse candidates.