Quant Analytics Senior Associate - Customer Loyalty Analytics

Overview

Quant Analytics Senior Associate - Customer Loyalty Analytics

Join our Customer Loyalty Analytics team and help shape the future of customer experience through advanced analytics. You’ll have the opportunity to drive meaningful change, collaborate with talented colleagues, and develop innovative solutions that improve our customers’ journeys. Grow your career in a dynamic environment where your skills and ideas are valued. Be part of a team that leverages cutting-edge technology and data to deliver exceptional results.

Experience career mobility and the benefits of joining a forward-thinking organization.

• Leverage analytical applications to clean, transform, and analyze complex data sets
• Support partnerships with Customer Experience Groups to advise on strategies and deliver actionable insights
• Facilitate identification of KPIs, trend analysis, and segmentation to improve business performance
• Prepare and deliver presentations that summarize insights and recommendations
• Stay updated on AI, Machine Learning, and Generative AI trends to enhance analytical capabilities
• Document data lineage and manage the analytics lifecycle from ideation to delivery
• Collaborate with cross-functional teams to drive impactful analytics projects

• Bachelor’s degree in a quantitative field such as Statistics, Mathematics, Data Science, or Economics
• Two years of experience in data analytics, quantitative analysis, or a related field
• Hands-on experience with SQL, Python, Alteryx, Tableau, and Adobe Analytics
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Strong interpersonal skills and ability to work collaboratively across teams
• Ability to document data lineage, scope analyses, and manage analytics lifecycle

• Master’s or PhD in a quantitative discipline
• Experience in financial services, consulting, or customer experience analytics
• Familiarity with Competitive Intelligence tools and techniques
• Knowledge of the latest trends in AI, Machine Learning, and Generative AI

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

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