Housekeeping Floor Supervisor

Join our team as the Housekeeping Floor Supervisor at Residence Inn Wilmington Downtown!

Imagine stepping into a role where your leadership and passion for service shape the daily operations of our team. As Housekeeping Floor Supervisor
, you’ll ensure that every corner of our hotel shines with cleanliness and comfort. Whether it’s managing the team in the absence of the Housekeeping Manager or overseeing the meticulous upkeep of rooms and public spaces, your role will be pivotal in maintaining our hotel. If you’re a hands‑on leader who has a keen eye for detail, we want you on our team!

As a Housekeeping Supervisor, you'll be at the heart of our hotel's cleanliness and efficiency. Your responsibilities will include:

• Lead and assist in managing the daily operations of the Housekeeping Department, ensuring smooth operations in the absence of the Housekeeping Manager.
• Conduct routine inspections of guest rooms, public areas, and back‑of‑house spaces to ensure cleanliness and hotel/brand standards are met.
• Assist in overseeing housekeeping staff, including scheduling and payroll according to business forecasts and budget guidelines.
• Manage inventory and order housekeeping supplies, ensuring proper stock levels and minimizing waste, and assist in processing invoices and purchase orders.
• Support with the preparation of departmental budgets and financial plans.
• Hands‑on assistance with cleaning during peak periods as well as deep cleaning projects.
• Participate in pre‑shift meetings, reviewing information pertinent to daily operations.
• Supervise deep cleaning projects and assist during high‑demands periods.
• Ensure compliance with all hotel policies, safety protocols, and house rules.
• Address guest requests, complaints, and emergencies with attentiveness and efficiency.
• Maintain cleanliness and sanitization standards and protocols.
• Assist with training and development of housekeeping staff, emphasizing "House Safety" rules and procedures.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Participate in monthly team meetings and any other functions required by management.
• Other duties as assigned.

• 2+ years of progressive housekeeping experience in a hotel or similar setting.
• Supervisory experience is preferred.
• A high school diploma or equivalent is required; a 2 to 4‑year college degree is preferred.

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days.
• Holidays & Paid Time Off – Take time to relax and recharge.
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them with this flexible benefit.

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value‑driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.