Operations Supervisor

Operations Supervisor

The Quoin Hotel + Restaurant | Wilmington, Delaware

The Quoin Hotel + Restaurant is a design-forward boutique hotel located in the heart of Wilmington, Delaware. Housed in a historic building, The Quoin blends refined hospitality, thoughtful design, and exceptional food and beverage experiences. As part of the Method Co. portfolio, The Quoin delivers a highly personalized guest experience through elevated service, strong operational standards, and a collaborative team culture.

The Operations Supervisor supports the Managing Director and Hotel Manager in overseeing daily hotel operations across all departments, including Front Office, Housekeeping, Engineering, Valet, and Food & Beverage
. This is a hands-on leadership role responsible for maintaining the seamless guest experience and elevated service standards that define The Quoin Hotel + Restaurant. The ideal candidate is highly organized, service-driven, and comfortable working across departments in a fast-paced boutique hotel environment. This position will also work scheduled Front Desk shifts and serve as Manager on Duty (MOD) when required.

• Supervise and support daily operations across Front Office, Housekeeping, Engineering, and Valet
  , while providing operational support to the Food & Beverage team as needed.
• Serve as Manager on Duty (MOD) when required, overseeing all aspects of hotel operations and guest service.
• Ensure all areas of the hotel are clean, well maintained, and operating efficiently.
• Monitor overall service standards and ensure alignment with The Quoin's guest experience philosophy.

• Support the Front Desk team during high-volume periods, including check-ins, check-outs, and guest inquiries.
• Monitor guest feedback and coordinate service recovery efforts when necessary.
• Ensure guest requests and concerns are addressed promptly and professionally.

• Conduct guest room inspections to ensure cleanliness, maintenance, and presentation meet brand standards.
• Work closely with housekeeping leadership to inspect guest rooms, public areas, and back-of-house spaces
  .
• Support staff training around cleanliness, safety, and quality standards.

• Ensure timely communication of maintenance needs across the property.
• Track and follow up on engineering work orders to ensure prompt completion.

• Assist with inventory management, daily valet reports, and administrative duties
  .
• Support departmental organization, scheduling coordination, and operational reporting.
• Provide operational support to the restaurant, bar, and private event teams as needed.

Ensure service quality and consistency across hotel and dining experiences.

• 2+ years of hospitality or hotel operations experience preferred
• Ability to work across multiple departments in a collaborative environment
• Strong guest service mindset with excellent communication skills
• Highly organized with strong attention to detail
• Comfortable working Front Desk shifts and evenings/weekends when required

• Work within a design-driven boutique hotel environment
• Be part of the growing Method Co. hospitality portfolio
• Collaborative team culture focused on exceptional guest experiences
• Opportunity to grow within a dynamic hospitality company