Practice Manager; Bilingual - Saint Francis Center of Hope

Overview

Employment Type: Full time Shift: Day Shift Description: Saint Francis Hospital, a member of Trinity Health Mid-Atlantic, is seeking an experienced Practice Manager to join the team at our Center of Hope Family Practice!

Location:

620 Stanton Christiana Rd, Ste 302, Newark, DE 19713

Schedule:

Full-time, Monday - Friday, Day/Evening Hours required

The Practice Manager primary responsibilities include strategic direction and maintenance of the daily operations, financial and budgetary oversight as well as general management of a physician practice with two or more of the following: 5 or more providers, multiple locations, multiple specialties and high complexity.

• As updates are made to policy and procedures ensures they are communicated and implemented in a timely fashion within the practice (staff and providers)
• Ensures colleagues utilize Practice Management System (EPM) appropriately and completely to schedule patients
• Monitors patient flow through practice to ensure appropriate utilization of physician time and staff coverage
• Oversees daily practice operations, including appointment scheduling, billing procedures, staff scheduling
• Involved in building and monitoring practice budget and is responsible for budget compliance and tracking of variances
• Works with physicians to develop business strategies and patient services
• Establishes the monthly office hour schedule, and ensures colleague and physician staffing are aligned
• Monitors practice's progress in meeting regional targets and metrics
• Ensures colleagues' interactions with patients reflect Standards of Behavior
• Monitors and reviews patient registration and data entry into the system for timeliness, accuracy and thoroughness along with adherence to policies
• Evaluates each Colleague’s performance and provides appropriate guidance and feedback
• Oversees the daily/monthly expenditures, staffing and overtime hours
• Ensures regulatory and Joint Commission compliance for the practice/practices
• Develops and oversees implementation and administration internal practice policies and procedures in conjunction with Physician Services standard policies and procedures. Interprets applicable laws, rules and regulations and ensures the practice is in compliance
• Works with the Central Billing Office and relevant hospital systems to obtain/develop internal reports to allow monitoring of the billing process to verify all services are accurately billed on a timely basis

• Bachelor's Degrees in healthcare related field preferred
• At least 3-5 years' management experience preferably in a primary care or ambulatory care setting
• Bilingual (English/Spanish) required
• Knowledge of insurance billing rules and regulations
• Knowledge of practice management and electronic health record applications
• Excellent communication and listening skills
• Customer service skills and ability to multi-task
• Ability to interact with a variety of people in and out of the hospital setting

• Medical, Dental, & Vision Coverage (Effective First day of Hire)
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• And more!

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.