Project Coordinator III

Job Details

Do you want to work at one of the

Top 100 Hospital s in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at Christiana Care!

Christiana Care, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America s Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region.

We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and Home Health have all received ANCC Magnet Recognition.

The EHR Access Coordinator serves as the system administrator for the Epic Care Link application, ensuring secure and compliant access to electronic health records (EHR) for authorized third parties. This role supports data governance, privacy, and security initiatives, and is responsible for the timely and accurate provisioning of EHR access to facilitate treatment, payment, healthcare operations, and care/utilization management. The coordinator maintains patient lists for all insurance plans within the EHR, manages contingent worker access, and collaborates closely with Information Technology teams to resolve technical issues reported by contingent staff.

Under the direction of Health Information Management Services (HIMS) leadership, the coordinator also implements alternative EHR access solutions as needed.

• Provision and manage user accounts for Epic Care Link, collaborating with designated site administrators to ensure appropriate access for all authorized users.
• Serve as the primary point of contact for end user support related to Epic Care Link, addressing access issues and troubleshooting as needed.
• Coordinate the procurement of electronic medical record (EMR) access and data use agreements with vendors, including the collection of required documentation for each contingent worker requesting EHR access.
• Oversee the management and maintenance of EMR agreements within Meditract.
• Partner with the Managed Care department to identify new insurance plans, gather reporting requirements, and submit requests to Information Technology for the creation of new Patient Lists.
• Participate in the testing and validation of new Patient List builds, ensuring accuracy during EHR upgrades and system changes.
• Communicate both planned and unplanned system downtimes to contingent workers in a timely manner.
• Grant 1:1 Relationship EHR access to contingent workers for post-discharge audit activities, ensuring compliance and security.
• Facilitate the onboarding process for contingent workers by granting network access and verifying completion of mandatory Learning Space education requirements.
• Monitor user access activity on a regular basis and promptly terminate access for inactive users to maintain system security.
• Perform assigned work safely, adhering to established departmental safety rules and practices; report to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Perform other duties as assigned.

Daily contact with external customers of Health Information Management Services.

Frequent contact with Christiana Care caregivers at all levels.

Contingent workers, 3rd Party employees

Immediate:
Director, HIMS;
Dept Head:
Corporate Director, HIMS

• Associate s degree required.
• Two to three years of work experience in HIMS or related field with a focus on Customer Service and project management.
• Experience evaluating and documenting workflow processes including Visio required.

Proven ability to train others and communicate complex topics in a clear, understandable manner.

Excellent time management, communication, project facilitation, and leadership skills.

Strong…