Director, Credentials Verification Office; CVO

Join to apply for the Director, Credentials Verification Office (CVO) role at Nemours
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This enterprise position provides best practice administrative management services for all aspects of credentialing verification. The director is responsible for overseeing the strategic and daily activities of the Department and serves as a liaison between CVO and the Medical Staff Office(s).

• Plans, implements, organizes and directs a comprehensive, enterprise-wide credentialing verification program.
• Establishes, influences and implements policies, procedures and systems to accomplish the credentials verification and enrollment process.
• Directs all aspects of a credentialing verification system.
• Researches, selects controls and maintains credentialing software.
• Leads a comprehensive and technologically driven verification process to ensure continuity, accuracy, completeness and timeliness.
• Protects the integrity and security of the database.
• Provides guidance on accreditation, regulatory issues, national standards and best practices.
• Plans and manages the operations of CVO.
• Hires, trains, evaluates and develops staff.
• Establishes and monitors shared departmental metrics and key performance indicators.
• Establishes reliable methods, checklists and other work products to ensure consistency.
• Creates and monitors a departmental budget.
• Promotes ongoing education.
• Promotes and directs the use of process improvement tools and thinking to create greater value.
• Collaborates with key stakeholders on managing an ongoing reporting process that is accurate and timely.
• Focuses on creating and aligning goals in support of the organization's Mission.
• Serves as liaison between CVO, Medical Staff Services, practice leaders and other customers.
• Manages requests for customized reports and other information.
• Provides guidance on accreditation, regulatory issues, national standards and best practices.
• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's.

Bachelor’s Degree preferred—In lieu of the educational requirements, previous work history in credentialing and years of experience may be considered.

MD Staff Software Experience Is Preferred.

Experience in Medical Staff credentialing and privileging is required.

Certification by the National Association Medical Staff Services as a Certified Professional In Medical Staff Services Management (CPMSM) or a Certified Provider Credentials Specialist (CPCS) is required.

Nemours Children’s Health is an internationally recognized children’s health system. With more than 1.7 million patient encounters annually, we provide medical care in five states through two freestanding state-of-the-art children’s hospitals — Nemours Children’s Hospital, Delaware and Nemours Children’s Hospital, Florida. Our pediatric network includes 80 primary‑urgent‑and specialty care practices and more than 40 hospitalists serving 19 affiliated hospitals. We generate annual revenues of more than $1.7 billion derived from patient services, contributions from the Alfred I.

DuPont Trust, as well as other income.

As one of the nation's premier pediatric health systems, we’re on a journey to discover better ways of approaching children’s health. Putting as much focus on prevention as cures and working hand in hand with the community to make every child’s world a place to thrive. It’s a journey that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention, leading to the healthiest generations of children ever.

Inclusion and belonging guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build an inclusive and supportive environment. All of our associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.

To learn more about Nemours Children’s and how we go well beyond medicine, visit us ours.org.