Practice Manager; Bilingual - Saint Francis Center of Hope

Overview

Practice Manager (Bilingual) - Saint Francis Center of Hope

Saint Francis Hospital, a member of Trinity Health Mid-Atlantic, is seeking an experienced Practice Manager to join the team at our Center of Hope Family Practice.

Employment Type:

Full time.

Shift: Day Shift.

Location:

620 Stanton Christiana Rd, Ste 302, Newark, DE 19713.

Schedule:

Monday - Friday, Day/Evening Hours required.

• Strategic direction and maintenance of daily operations.
• Financial and budgetary oversight and tracking of variances.
• General management of a physician practice with two or more of the following: 5 or more providers, multiple locations, multiple specialties and high complexity.
• Communicate and implement updates to policy and procedures within the practice (staff and providers).
• Ensure colleagues utilize Practice Management System (EPM) to schedule patients.
• Monitor patient flow to optimize physician time and staff coverage.
• Oversee daily operations, including appointment scheduling and billing procedures, staff scheduling.
• Develop and monitor the practice budget; ensure budget compliance.
• Collaborate with physicians to develop business strategies and patient services.
• Establish the monthly office hour schedule; align colleague and physician staffing.
• Monitor progress toward regional targets and metrics.
• Ensure staff interactions with patients reflect Standards of Behavior.
• Review patient registration and data entry for timeliness, accuracy, and policy adherence.
• Evaluate staff performance and provide guidance and feedback.
• Oversee expenditures, staffing, and overtime hours.
• Ensure regulatory and Joint Commission compliance for the practice/practices.
• Develop and oversee internal practice policies and procedures; interpret laws and regulations to ensure compliance.
• Work with Central Billing Office and hospital systems to obtain reports to monitor billing accuracy and timeliness.

• Bachelor's Degree in a healthcare-related field preferred.
• At least 3-5 years of management experience, preferably in primary care or ambulatory care.
• Bilingual (English/Spanish) required.
• Knowledge of insurance billing rules and regulations.
• Knowledge of practice management and electronic health record applications.
• Excellent communication and listening skills; strong customer service and multitasking abilities.
• Ability to interact with a variety of people in and out of the hospital setting.

• Medical, Dental, & Vision Coverage (Effective First day of Hire).
• Retirement Savings Program.
• Paid Time Off.
• Tution Reimbursement.
• Free Parking.
• And more.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.