Operations Vendor Analyst

Overview

Join a growing financial technology company that’s leading the marketplace in the marketing and servicing of credit cards. Continental Finance Company specializes in credit card options for consumers with less-than-perfect credit. We are seeking an Operations Vendor Analyst to support our Operations team.

The Operations Vendor Analyst supports the goals of CFC’s Operations Department primarily in the creation, maintenance, testing, and implementation of system configurations in the various Fiserv platforms necessary to drive CFC’s core business as a provider of consumer credit cards. This individual serves as the onsite subject matter expert for the Fiserv Optis credit processing system and is the liaison between CFC and Fiserv responsible for special projects, managing issues to resolution, and reporting to key CFC contacts on Fiserv’s performance and planned releases.

• Serve as a point of contact for incident reporting for day-to-day operational issues. Coordinate efforts toward remediation with Fiserv staff as needed.
• Meet weekly with Fiserv’s Client Partner Manager to review open issues and projects to ensure CFC’s needs are addressed and remediated in a timely manner.
• Work across various internal departmental lines and with the Senior Analyst to ensure that CFC’s Fiserv system configuration needs are meeting current organizational needs.
• Monitor changes to the Federal Reserve Prime Rate, CFC operational updates, marketing initiatives, and plan/execute Fiserv system updates as directed.
• As needed, create and maintain Fiserv’s system configuration to ensure cardholder plastics are mailed according to regulatory requirements, and include the proper cardholder agreements, bank privacy policy documents, and branded plastic based on the product offering.
• As directed, create and maintain Fiserv’s system configuration for customer letters generated via the Fiserv Optis credit processing system on CFC’s behalf; ensuring that requirements such as regulatory footers and mini-Miranda verbiage are met.
• Manage the Fiserv system configuration for card carriers, letters, and statements when required.
• Monitor Fiserv’s performance in statement and letter mailing as related to contractual Service Level Agreements. Report results monthly to the Executive Team.

• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of 3-5 years’ experience related to core credit card processing.
• Knowledge of Fiserv Credit Card processing including Optis, PCF, Decision Quest, DMM, Web Track, and Credit Bureau reporting.
• Excellent oral and written communications skills.
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• General knowledge of business operations, objectives, strategies, process, and information flow.
• Excellent critical thinking skills to help solve business problems and make decisions.
• Excellent analytical and technical skills.

Continental Finance Company is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since 2005, we have prided ourselves on corporate responsibility to customers through strong customer support and fair treatment. We are a technology-driven financial services company with a state-of-the-art consumer marketing and servicing platform. We have managed and serviced more than 2.6 million credit cards since our founding and remain committed to putting the customer first.

We are not a chartered banking institution, a debt originator, or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. We provide equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC seeks bright, energetic individuals to help us grow and develop together. We offer competitive compensation and benefits in a fast-paced business casual environment. Join our growing team and apply online today!

CFC offers a hybrid work schedule which includes three core days in the office (Tuesday, Wednesday, and Thursday) and two remote workdays (Monday and Friday).