Regional Trust Manager - Delaware

First State Trust Company (“FSTC”) is a Delaware state-chartered trust company headquartered in Wilmington, Delaware with a representative office in West Palm Beach, Florida. Since 1982, FSTC has been providing corporate trust, custody, and administration services to trust clients. Formerly known as Citi Institutional Trust Company and dating back to its roots as E.F. Hutton Trust Company, FSTC has concentrated its focus on strategic alliances with world-class financial service firms.

Our strategic alliances allow clients to take advantage of FSTC’s independent professional trust administration services, combined with the investment management services of their chosen provider.

FSTC is part of the Fi-Tek Group, a financial technology company providing innovative products and solutions to banks, trust & wealth management institutions, RIAs, Family Offices, Hedge Funds and Hedge Fund Administrators. Fi-Tek’s innovative and cutting‑edge solutions enable its financial institutions to service over one trillion dollars in assets across various wealth management market segments. Fi‑Tek has locations in New Jersey, New York, Pennsylvania, and India.

FSTC is looking for a Director of Personal Trust to deliver high quality service and solutions to our clients. This person must demonstrate proper effort, attitude and discipline to work in a growing and fast‑paced environment. Must be service and solutions oriented to manage our growing Personal Trust Team. The Manager will lead the Trust Team to meet our service standards, ensure our fiduciary and administrative obligations are fulfilled and guide and mentor the Trust Team for development.

He or she will assure compliance with all company policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities. This person will work closely with our Alliance partners, administer key trust relationships, represent and interface with our bank examiners and auditors and work with our business development team.

Must demonstrate efficiency and flexibility in performing detailed transactional tasks and assignments with frequently changing priorities and deadlines in a fast‑paced work environment. Provide efficient service to internal partners and external clients.

• Responsible for all aspects of trust administration, including new account setup, asset receipt and delivery, annual reviews and ongoing relationship management.
• Manage accounts in accordance with governing documents, FSTC policies and applicable laws.
• Ensure receipt of proper documentation for new account openings and account terminations.
• Review and analyze legal and new account documents to ensure FSTC is aware of all requirements prior to acceptance.
• Work with our tax provider to resolve tax and related issues.
• Manage Trust Officers and Trust Administrators within the group.
• Plan, assign, monitor and manage the work of others.
• Coach and mentor team.

• Perform legal review of potential new business.
• Expertise in fiduciary, investment, tax, and other aspects of trusts.
• Participant in Steering Committee and New Business and Discretionary Distribution Committee.
• Apply sound fiduciary judgment in trust matters.
• Advise other personnel of fiduciary issues.
• Mitigate risk of FSTC and the assigned trusts.

• Manage Alliance partner relationships.
• Work with business development team to retain and expand existing client relationships.
• Anticipate client needs and advise accordingly.
• Maintain superior client servicing levels.
• Meet with clients via telephone or in‑person, as required.
• Work closely with Investment personnel to support trust requirements.
• Interacts with the relationship manager, Financial Advisors and clients in defining goals and objectives, working along with the investment officer to establish the appropriate asset allocation and to review and approve portfolio changes in trust involving more complex situations and/or assets.
• Monitor fee schedules to ensure that fees charged are in agreement with governing documents.
• Interpret and apply policies and identify and recommend changes as appropriate.

• Bachelor’s degree and 10+ years minimum personal trust administration experience.
• CTFA and JD a plus.
• Prior Team Lead experience required.
• Must be dedicated and disciplined to uphold our service standards.
• Communicate effectively, both orally and in writing, with all organizational levels.
• Active involvement in related professional organizations.