Manager, Card Business Analytics

Introduction

Join our team - and take the next step in achieving a fulfilling career!

At Card Works, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long‑term relationships with consumers, our employees, and our clients is what matters most.

Card Works, Inc. is a diversified consumer finance service provider and parent company of Card Works Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.

Card Works Servicing, LLC provides end‑to‑end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offer backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC‑insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post‑charge‑off debt recovery services, including digital self‑service, IVR, live agent, and external agency management.

The Manager, Card Portfolio Credit Strategy will help drive the continued growth and innovation of Merrick Bank’s portfolio credit strategies, leading and contributing to strategies and analyses with a direct and meaningful impact on the credit card portfolio and business. This role will focus on a wide spectrum of programs and work streams across portfolio credit strategy such as the proactive credit line increase program, reactive credit line increase program, performance monitoring, credit line increase valuation, forecasting, and more.

Additionally, the Manager will work closely with cross‑functional teams – including Marketing, Acquisition Credit Strategy, Finance, Legal, and Compliance—to ensure upstream and downstream impacts are properly ingested, considered, and communicated. With analytical rigor, strategic foresight, and effective communication, the Manager will contribute to and join a highly talented and driven team working on solutions to core business problems leveraging cutting‑edge analytics.

• Drive portfolio credit strategy improvement and innovation:
  Conduct robust analyses leveraging internal models and tools to generate strategic insights and improvements across programs.
• Manage downstream/upstream expectations and impacts:
  Ensure tight feedback loop and appropriate integration of impacts across Acquisition Credit Strategy, Account Valuation, Finance, and other portfolio credit strategies.
• Partner with Modeling team:
  Collaborate with Modeling to influence model development as well as validate and implement the models.
• Execute test‑and‑learn agenda:
  Plan, launch, and monitor tests to further improve our existing programs and launch new ones.
• Conduct and improve performance monitoring:
  Maintain and update existing monitoring suite, lead routine monitoring forums, and develop new views and insights.
• Support and advance valuation tools:
  Conduct valuation exercises leveraging internal models and tools to determine the economics of a credit line increase; identify and improve operational gaps and refine underlying assumptions.
• Lead ad‑hoc analysis:
  Own ad‑hoc analyses from end‑to‑end, effectively delivering results while emphasizing efficiency, detail‑orientation, and communication.

• Responsible for complying with all of the Bank’s internal control policies and procedures.
• Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
• Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.

• Bachelor’s Degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, Business Intelligence, or Financial Engineering is required.
• Master’s Degree is preferred.
• Three (3) years’ experience in data analytics in informing strategy and product decisions.
• Previous experience in financial services, consulting, or corporate strategy.