Branch Manager

Overview

Cool Sys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, Cool Sys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named Cool Sys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

• Competitive pay:
  Negotiable based on experience
• Benefits:
  Medical, Dental, Vision and Prescription coverage.
• Paid vacation, holidays, and floating holiday.
• 401(K) with Company match.
• Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
• Tuition reimbursement.
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
• Pet Insurance.
• Legal Plan, and  Protection.

The Branch Manager leads the administrative team in supporting our HVAC and refrigeration technicians in the field. This manager works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting themselves as a senior company representative, the Branch Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements.

• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational product problems, premature failures, and other issues.
• Monitors assigned service vehicles to ensure they are maintained and operated according to company policy and that an adequate inventory of parts and materials is maintained.
• Monitors goals and objectives to ensure departmental profitability.
• Reviews work orders and invoices for accuracy.
• Able to send out quotes to customers promptly.

• Interviews, screens, and evaluates Technicians to meet workload demands.
• Schedules HVAC technicians to meet service demands and customer expectations.
• Reviews Technician's work, techniques, and safety requirements to ensure quality meets established standards and recommends improving quality and productivity.
• Complies with all applicable health and safety regulations, policies, and established work practices. Ensures appropriate employee safety training and compliance is completed.
• Responsible for staff performance appraisals, reviews, and setting improvement goals per company requirements.
• Communicates regularly with dispatch to ensure personnel is scheduled properly by skill level, efficiency, and training requirements.
• Communicates daily with dispatch reporting on project information, estimated job completion time, labor hours, and parts or material used.
• Performs other duties as assigned.

• 5+ years of successful and recent HVAC and Refrigeration service experience.

• 3+ years of experience in Service Management is required.
• 2 years of technical training or an associate degree.
• Solid working knowledge of Word, Excel, and Outlook and the ability to learn new systems.
• Valid driver’s license.
• Strong business acumen and Working experience in managing and understanding profit margins, job costing, as well as other business-related metrics.
• Problem-solving and conflict-management skills.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
  • Ability to generate ideas and create processes to grow the service department.
  • Read and interpret…