Training and Education Manager

Summary Statement

This level manages training and/or education operations at the division or department level. This level is distinguished from previous levels by managing operations through a unit of Training and Education positions, which may also include volunteers, casual/seasonal, and/or contractual staff. Employees research and resolve escalated issues, as well as ensure proper training and development of staff and prompt and accessible services.

A significant aspect of work at this level includes ensuring division or department organizational needs and requirements are met through strategic planning and effective management of resources, budgets, grants, and/or contracts.

Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor‑led classroom, on‑the‑job or virtual training, workshops, or individual and group activities. Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment. Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence‑based and best practices.

Coaches others and provides feedback that fosters learning, understanding or improved performance. Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges. Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources. Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.

Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation. Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s). Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.

May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information. May operate and maintain training facilities such as visitor or education centers. May participate in reviewing, testing, and making recommendations on applicable technology.

• Four years’ experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
• Three years’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.
• Coursework, training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.
• Coursework, training and/or work experience in budget management and control such as managing a budget for the purpose of keeping expenditures within the limitations of available appropriations and available revenue and maintaining, monitoring, projecting and controlling a budget within set policies and procedures.

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E‑Verify system where the State will provide the federal government with each new hire’s Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources. Criminal background…