Member Services Representative

Future Opening:
Full Time Member Services Representative

Job Summary

Monday through Friday 2pm-10pm

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front‑desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours and properly present membership rates.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
  • Complete daily cleaning tasks within first hour of your shift.
  • Help complete priority cleaning list each day.
  • Complete walk‑arounds and bathroom checks every 20 minutes.
  • Help complete any special cleaning projects per Club Manager.
• Keep tour % at or above 60%.
• Keep PE@PF % at or above 60%.
• Always wear PF shirt and nametag.
• Enforce all Planet Fitness member rules and policies.
• Follow all Planet Fitness staff member policies and procedures.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

355 Middlesex Ave, Wilmington, MA 01887, USA