Customer Service Representative

Position Title

Customer Service Representative

Wilmington, DE

6 Month Contract

Onsite

Contract role on W-2 through Above and Beyond Talent Acquisition, Inc. (A&B Talent)

USD $20.00 - 21.50 per hour W2

Above and Beyond Talent Acquisition proudly represents our Client, a global leader in water, waste, and energy management. The client offers a full spectrum of services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. The client serves commercial, industrial, healthcare, higher education, and municipal customers throughout North America and has approximately 10,000 employees in over 350 locations.

The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while performing back‑office functions such as billing, field service processing (scheduling and completion), collections, bad debt, and cash processing. The representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers using excellent in‑depth knowledge of company policies, procedures, and Delaware regulatory commission requirements.

• 2 years of prior call center, front office, bad debt, back office, and/or billing customer service experience required.
• Associate’s degree or equivalent from a two‑year college or technical school preferred.
• Regulated Utility or Municipality customer service experience preferred.
• Experience using CC&B Customer Billing Information System or similar is preferred.
• Ability to prioritize and manage multiple competing work priorities successfully.
• Ability to function in the digital world, using computer, laptop, tablet, smart phone devices, and software to communicate, perform, and record work.
• Knowledge of Google platform.

• Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
• Receive, investigate, and resolve customer calls, emails, complaints, and inquiries pertaining to billing, collections, and other customer service functions.
• Responsible to achieve customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and entry into CIS.
• Professionally perform reception and cashiering functions.
• Process customer payments, prepare daily deposits, and maintain cash reports.
• Prepare billing adjustments.
• Efficiently and accurately prepare, update, maintain, and file a variety of customer billing and collections information, service orders, data, reports, and the like.
• Promote/explain company initiatives, programs, and processes to customers, and obtain appropriate information from customers (ACH, e‑billing, conservation, etc.).

• Competitive Salary.
• Health, dental, and vision insurance.
• Company 401(k) plan.