Collections Specialist

Base pay range

$20.00/hr - $21.00/hr

Addison Group is partnering with one of our clients to identify a motivated and detail-oriented Customer Service Representative. This role is heavily phone-based and supports scheduling, billing, and customer account follow-up. The ideal candidate is comfortable handling a high call volume, working across teams, and managing payment-related conversations with customers.

• Conduct a high volume of outbound phone calls daily to confirm new service installations, schedule service appointments, and renew customer memberships
• Utilize internal CRM and scheduling software, along with Microsoft Excel, to manage customer records and job details
• Coordinate communication between multiple internal departments to ensure accurate and timely job execution
• Review outstanding invoices and clearly explain billing details and balances to customers
• Process customer payments over the phone using check or credit card methods
• Prepare and distribute formal payment reminder or demand notices for accounts with no response

• Previous experience in a call center, customer service, or administrative preferred
• Comfortable handling frequent outbound calls and payment-related discussions
• Strong computer skills, including experience with CRM systems and Excel
• Excellent communication, organization, and follow-up skills

Entry level

Full-time

Administrative and Accounting/Auditing

Consumer Services

Referrals increase your chances of interviewing at Addison Group by 2x

• Medical insurance
• 401(k)
• Vision insurance