Client Service Representative

Client Service Representative

Title:

Client Service Representative

Location:

Yarmouth, Nova Scotia or Wilmington, Delaware

Working Hours:

Monday to Friday, Standard Hours

Hybrid Work Model

We are passionate about delivering excellent customer service and are excited to add a Client Service Representative to support our global clients in a professional B2B environment within the technology and internet/web services industry.

• Client Support:
  Respond promptly and accurately to client inquiries via chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to protect and secure our clients' global internet brands.
• Client Relationships:
  Build and maintain client relationships by understanding the unique needs of each client.
• Issue Resolution:
  Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems.
• Escalation Management:
  Identify and elevate unresolved or complex issues to the appropriate teams, ensuring timely follow‑up.
• Product Knowledge:
  Be a trusted partner by developing a deep understanding of our services and communicating industry changes and new product offerings.
• Team
  
  Collaboration:
  
  Assist other teams within DBS with client brand launches, projects, problem‑solving, and troubleshooting as needed.
• Performance:
  Meet or exceed metrics designed to support our world‑class Net Promoter Score results.

• Experience working in a customer‑centric environment.
• Effective written and verbal communication skills.
• Ability to think critically and be solution‑oriented.
• Strong Microsoft Office skills (Excel, Word, Outlook).
• Ability to learn, adapt to, and discuss new technology.
• Tenacity and agility to balance varying priorities and inquiries.
• Ability to work independently and as part of a team.
• Proven organizational skills with the ability to prioritize under pressure.
• Previous experience producing high‑quality results with great attention to detail.
• Ability to communicate with clients and co‑workers directly, openly, and honestly.
• Bilingual skills are a plus.

• Comprehensive training, including on‑the‑job learning.
• Mentor during onboarding for day‑to‑day support.
• Collaborative team environment.
• Supportive leaders committed to professional development.
• Complimentary access to Open Sesame and repetitive training.
• Hybrid work schedule offering flexibility.
• Clear vision, mission, and values focused on world‑class service.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

We encourage candidates to apply directly to our website and not through third‑party sources.