Associate Client Service Representative – Call Center
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2025-12-02
Listing for:
CSC
Full Time
position Listed on 2025-12-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Success
Job Description Position: Associate Client Service Representative – Call CenterLocation: Wilmington, DE (Hybrid: 3 days in office, 2 remote)
Schedule: Mon–Fri, 9:00 AM–6:00 PM or 11:00 AM–8:00 PM
Level: Mid-Level
Key Responsibilities:- Handle inbound customer calls and emails with professionalism
- Research, review, and process legal documents accurately
- Build and manage client relationships; understand their business needs
- Maintain and grow client portfolios
- Enter and retrieve data across multiple internal databases
- Recommend process improvements
- Deliver high-quality service and support cross-functional teams
- 3+ years in customer service or administrative roles
- Strong communication skills (verbal and written)
- High attention to detail; strong organizational skills
- Proficient in Microsoft Office (Word, Excel)
- Salesforce experience is a plus
- Comfortable in a fast-paced, team-based environment
- Eligible to work in the U.S. without sponsorship
- Award-winning workplace culture (Top Workplace since 2006)
- Growth opportunities, mentorship, and training
- Annual bonus or commission based on performance
- Excellent benefits: medical, dental, life insurance, 401(k) with match, PTO, tuition reimbursement, more
Lead Technical Account Manager (SC Cleared)
Program Manager – Community & Open Ecosystem Client Service Representative – Call Center #J-18808-Ljbffr
Position Requirements
10+ Years
work experience
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