Fulfillment Associate - Business Entity

Wolters Kluwer's CT Corporation has been in business since 1892, we have put our customer at the center of everything, and we hold ourselves accountable for delivering the right results. We maintain a company culture that grows diverse talent. An important part of our culture involves developing and promoting people from within.

As a
** Fulfillment Associate, Business Entity,
** you will report to the Manager, Fulfillment and work onsite from the local office in Wilmington, DE. You will manage the receipt, and examination of legal notices and filings according to corporate statutes, laws and regulations for each U.S. state and globally. You will work in unison with our service teams to assist our clients. We are looking for individuals who are positive, accountable, and committed to self-development.

We offer a M-F schedule, full benefits, matching 401k, PTO, shift differential, and a career opportunity. There are two available work schedules, 12:00 PM-9:00 PM, and   3:00 PM-12:00 AM M-F.
Late shift offers a 10% shift differential.
** Basic Responsibilities:
*** Fulfill orders for internal and external customers by scanning and processing documents for the purpose of business entity creation. (Corporation, LLC, etc.).
* Research legal documents.
* Resolve or escalate issues.
* Follow requests through to completion.
* Communicate progress to customers and our teams.
* Navigate quickly between multiple processing systems and databases.
* Contribute to customer satisfaction and organizational success.
* Participate in process improvement programs, best practices, and occasional special projects.
* Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.
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* Qualifications:

*
* Education:

* High School diploma or equivalent. Prefer some college.

Experience, Knowledge and Tools:
* 1 year customer service experience. Prefer experience in retail, hospitality, or office environment.
* Good typing skills (30 wpm).
* Ability to work independently with a minimum amount of oversight while still being an integral part of a team.
* When needed, working overtime is required.
* Experience working with a variety of computer software and spreadsheets.
* Must be able to work a 12:00 PM-9:00 PM schedule.* #LI-Onsite
* Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
*** Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.
** Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

For more information about our solutions and organization, visit , follow us on , , and .At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and  2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing:
Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.
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