Business Credit Journey Product Lead - Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Connected Banking organization, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top‑tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations.

Business Credit Journey is a newly launched product designed to help small business owners establish, monitor, and strengthen their credit through tools, insights, and education. This role will own the next phase of growth – scaling the experience to GA, advancing the core feature set, and building a clear monetization strategy. The team operates within a rapidly evolving, high‑visibility product area with strong engagement across Digital and Line of Business partners.

We are seeking a product leader with a passion for financial health, a deep understanding of the small business landscape, and a track record of proactively driving innovation and measurable impact.

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead and develop a team of at least three product managers, setting clear priorities, raising the bar on execution, and fostering strong product leadership
• Partner closely with Engineering, Design, Data, Legal, Marketing, and Line of Business stakeholders to deliver at scale
• Establish KPIs and operating rhythms to drive accountability, measure impact, and continuously optimize performance
• Communicate product vision, strategy, and results to senior Digital and LOB (Line of Business) leadership

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ownership of complex, customer‑facing digital products
• Experience leading and developing high‑performing product teams
• Data‑driven decision maker with strong experimentation and analytical capabilities
• Strong commercial acumen and experience driving revenue, monetization, or measurable business outcomes
• Strong cross‑functional leadership skills and executive‑level communication presence
• Ability to operate effectively in a fast‑moving, evolving environment with high visibility and ambiguity

• Demonstrated prior experience working in a highly matrixed, complex organization
• Deep understanding of the small business ecosystem and/or financial services landscape
• Proven ability to scale products from pilot or early launch to broad market adoption

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and…