Senior Product Associate Workforce Insights Voice

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Employee Voice, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Writes the requirements, epics, and user stories to support product development
• Support the implementation of the firmwide Employee Opinion Survey (EOS) and other surveys within the listening strategy
• Partner with Centers of Excellence (COEs) to use existing employee research and to develop new tools/surveys to support their data and information needs
• Serve as subject matter expert/consultant on survey content, administration and analysis/reporting for surveys being conducted across the firm
• Identify opportunities for leveraging survey and other research to find insights on firmwide culture and practices
• Ensure all appropriate data privacy, security and controls requirements are incorporated into all survey processes
• Interpret employee survey and research data, seeking insights to raise to leadership teams and Centers of Excellence (COEs)
• Prepare executive presentations highlighting insights for business leaders
• Partner with the HR CDAO function to maximize the use of the employee data and with other firmwide groups like Communications, Workforce Technology, Data Privacy, DOI as needed
• Work with the HR Advisory community to ensure they are equipped to work with their clients to understand employee data

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Knowledge of research methods and prior experience creating and administering measurement tools, such as surveys
• Demonstrated ability to manage and manipulate large data sets in Excel is required
• Ability to identify and communicate critical insights through appealing data-driven visualizations (PowerPoint)
• Proficiency in at least one statistical analysis tool (e.g., R, Python)
• Strong analytical, problem solving and project management skills
• Strong attention to detail and strong commitment to accuracy
• An advanced degree in Industrial/Organizational Psychology, Organizational Behavior, Statistics or other Behavioral Science

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total…