Business Process Manager II Issues Mgmt CCUL

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* Work Location:

** Wilmington, Delaware, États-Unis d'Amérique
*
* Hours:

** 40
* * Pay Details:**$91,000 - $136,240 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
** Line of Business:
** Fonctions des services habilitants de l’entreprise
*
* Job Description:

**.The Business Process Manager II uses bank operations knowledge and skills obtained through education and experience to partner with the business lines he/she supports. Analyzes current business processes and procedures to identify opportunities for process improvement, increase operational efficiency, provide business line project support, develop and maintain metrics/service level reporting and serve as a subject matter expert for assigned units.
** Depth & Scope:
*** Facilitates the documentation of all processes and controls
* Serves as the subject matter expert on all of the units functions and processes
* Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
* Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
* Challenges existing processes and makes change recommendations as necessary
* Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
* Ensures alignment with customer expectations to deliver a WOW! experience
* Partners with unit managers to provide support as needed
* Manages the technology change control process as needed
* Works on, and occasionally lead, special projects as needed
* Responsible for 3 6 processes of medium to high complexity
* Understands and contribute to the achievement of business strategy, goals and objectives
* Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
* Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
* Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
* Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
* Represents the business and provide coordination within the business, with external service providers and…