Onboarding Specialist

Overview

Hybrid Work Model (3 days onsite in Wilmington, 2 days remote)

Monday-Friday, 8am-5pm EST

Position Summary

We have an exciting opportunity for an Onboarding Specialist for the Digital Brand Services Pricing & Invoicing team. The Onboarding Specialist will work directly with the global DBS Sales team to accurately onboard new customers to DBS as well as new products & services to existing DBS customers. This includes validation of all onboarding requirements, customer set up in Customer Master, uploading pricing into the DBS billing system (ETP) and coordinating onboarding instructions for the Service team.

The Pricing & Invoicing Team is responsible for onboarding of new Digital Brand Services customers, accurate pricing set up in ETP, maintenance of ETP price lists, as well as creation & maintenance of ETP selling units and vendor costs. The team provides pricing & invoicing support to the sales, account management and client service partner teams.

• Provide exceptional customer service to both internal and external clients
• Accurate account set up in Customer Master
• Update Onboarding Requirements with product managers
• Collaboration with Sales Enablement team
• Service Now ticket processing
• Create pricing matrices for existing accounts
• Upload client specific and project pricing
• Onboarding and pricing research
• Work with Atlas Development team for testing & system enhancements
• Identify and implement process & system improvements
• Maintain and/or create process documentation
• Special Projects and analysis as needed
• Proficiency in Microsoft Office;
  Demonstrated advanced Excel skills required (pivot tables, vlookups, ASAP Utilities)
• Problem-solving skills
• Strong time management, research & analytical skills
• Proven track record of achievement and strong performance
• Ability to communicate effectively, verbally and via email
• Ability to work independently and function as part of a team, and across teams
• Exceptional attention to detail
• Excellent organizational skills
• A history of detail-oriented, multi-tasking in fast-paced, deadline-driven environment
• A Finance or Economics background preferred

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, U.S., providing market-leading expertise and knowledge-based solutions to clients worldwide. We have an unmatched global reach with offices and capabilities in more than 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,500 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC, Our Values, and our unwavering commitment to our clients, communities, and each other.

CSC is dedicated to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is respected. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

Colleagues are empowered to own their careers and have access to various career…