Credit Card Account Product Manager, Vice President

Overview

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Credit Card Account Opening team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

We are seeking a dynamic and results-driven Product Manager with a passion for discovery to join our team. The ideal candidate will have a proven track record of driving product strategy, leading discovery efforts, and delivering innovative solutions that meet business objectives. This role requires strong organizational skills, cross-functional leadership, and the ability to thrive in a fast-paced environment. A key focus of this position is leading discovery initiatives to deeply understand customer needs, identify opportunities, and validate solutions before development.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Lead discovery process by proactively identifying customer problems, conducting user research, and validating ideas through experiments and feedback
• Craft & execute product roadmaps, prioritizing features and projects based on discovery findings, customer needs, market trends, and business impact
• Collaborate with stakeholders to define requirements, priorities & deliver high-quality products, ensuring discovery learnings are integrated at every stage
• Serve as Lead contact for product updates, risks, and changes, ensuring clear & consistent communication of discovery insights/decisions across teams
• Gather, analyze, and synthesize customer feedback and data, using discovery techniques to ensure solutions address real user needs and deliver value

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience managing multiple projects or products simultaneously
• Strong organizational and multitasking skills, with the ability to prioritize and manage competing demands
• Excellent communication, presentation, and interpersonal skills
• Analytical mindset with a data-driven approach to decision-making
• Proven ability to work collaboratively in cross-functional teams

• Demonstrated prior experience working in a highly matrixed, complex organization
• Bachelor’s degree in business, engineering, computer science, or related field; MBA or advanced degree is a plus
• Experience with project management tools (e.g., Jira, Trello)
• Experience working in Agile or Scrum environments is preferred
• Familiarity with product analytics platforms
• Ability to adapt quickly to changing priorities and business needs

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a…