Customer Account Specialist

Overview

DIRECT HIRE: Looking for an experienced Customer Account Specialist in the Bear, DE area. The successful candidate must have demonstrated experience working with customers in a manufacturing or production-based environment.

Salary Range: $55K - $65K
Benefits: Medical, dental, vision, PTO, 401K, short-term disability, employee life
Schedule: M - F, 8am - 5pm

• Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication
• Process orders from intake to invoicing for both domestic and international customers
• Open and maintain customer accounts and all relevant account information
• Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment and transportation
• Maintain an in-depth knowledge of existing product and material specifications
• Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution
• Appropriately communicate brand identity and corporate position at all times
• Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction
• Prepare weekly sales projections for management team
• Actively participate in customer forecasting with account managers
• Provide customer insight during annual budgeting process
• Participate in internal team discussions, meetings and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions
• Abide by the company Code of Conduct

Bachelor’s degree in business administration or a related field
Equivalent work experience may be considered in lieu of a degree

2–5 years of experience in customer service, account management, or sales support — ideally in the pharmaceutical, packaging, or manufacturing industries
Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus

Proficiency with ERP systems (e.g., SAP, Oracle)
Strong Microsoft Office skills, especially Excel and Outlook
Familiarity with CRM software (e.g., Salesforce) is helpful