Business Systems Analyst

Overview

We are seeking a Business Systems Analyst to support and enhance CSC’s Order Management platform. This platform has modernized how CSC delivers corporate transaction services, and your contributions will help ensure ongoing stability while driving continued improvement. The ideal candidate will possess strong problem-solving and analytical abilities, as well as experience in research, facilitation, and working collaboratively with stakeholders across both business and technology teams.

You will play a key role in maintaining operational excellence and shaping future enhancements that address evolving client needs.

Location:

Wilmington, DE (Hybrid)

Schedule:

Monday - Friday 8:00 – 5:00

Hybrid

• Investigate and resolve production problems within the Order Management system, collaborating with IT partners to ensure prompt solutions.
• Work together with business and technical teams to gather and document requirements for new functionalities, performance enhancements, and service upgrades.
• Create user stories, prototypes, process diagrams, and clear documentation to convey requirements effectively.
• Engage as a member of an agile scrum team by leading story refinement sessions and actively participating in sprint planning.
• Collaborate with the Product Owner to adjust and prioritize the backlog, balancing immediate operational concerns with long-term development goals.
• Lead user acceptance testing for both system fixes and new functionalities, ensuring that solutions align with business requirements.
• Coordinate with change management and key stakeholders to facilitate the successful implementation of platform changes.
• Regularly assess user engagement and feedback to pinpoint opportunities for further optimization.
• Take part in retrospectives and share insights to ensure that solutions drive improved business results and better user experiences.
• Carry out additional responsibilities as assigned.

• Experience in reviewing and improving processes, supporting daily operations, or contributing to system enhancements; while prior business analyst experience is a plus, it is not mandatory.
• Excellent communication and facilitation abilities, with a proven capacity to collaborate effectively with technical teams, business stakeholders, and product leaders.
• Desired experience working with the Pega Platform or similar workflow and ordering platforms.
• Exceptional organizational skills, strong attention to detail, and advanced problem-solving capabilities.
• Ability to handle multiple priorities at once and quickly adjust to changing requirements.
• Knowledge of agile methodologies and experience with backlog management are advantageous.
• Meticulous attention to detail paired with strong analytical and problem-solving skills.
• Background in evaluating and streamlining business processes.
• A bachelor’s or master’s degree is preferred but not a requirement.

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer:
The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.