Agency Manager

Company Details

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting‑edge digital tools, and the strength of the Berkley brand.

At Berkley One, you’ll be part of a forward‑thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

• A client‑first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance—where protection meets possibility.

This role requires frequent travel throughout the Mid‑Atlantic region (eastern MD, eastern VA, eastern PA, Washington, DC, and Wilmington, DE). Candidates must reside within this territory.

The Company is an equal employment opportunity employer.

As an Agency Experience Manager
, you’ll drive successful, productive relationships and growth with our agency partners and other networking partners. The ideal candidate will have experience contributing to successful marketing strategy and delivery.

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross‑functional teams
• Opportunity to impact change
• Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer‑funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

• Execute agency management strategies, including distribution management activities, in order to meet or exceed growth and profit targets by state and by agent/broker
• In assigned geography, identify and appoint new agent/broker partners who will positively contribute to the growth of Berkley One. As well as manage out non‑performing agents.
• Lead agency business planning, including new business, retention, hit ratio, profit, efficiency and other targets
• Execute activities and projects relative to business development, lead generation, networking and events, campaign management and brand building
• Travel throughout the assigned territory is required and averages 60% of each week

• Provide quote coaching and other new business assistance to agency partners
• Track agency partner financial performance and pro‑actively adjust strategies and tactics to leverage opportunities, revenue generation and the establishment of the Berkley One brand
• Build successful connections between agency partners and relevant Berkley One functions in order to deliver exceptional customer service
• Contribute to build of distribution capabilities in support of Berkley One’s business strategies and goals
• Performs other duties as assigned

• Bachelors degree or equivalent experience
• Minimum 3‑5 years of successful agency management experience (high net worth insurance experience preferred, but not required) or equivalent
• Experience contributing on a high performing marketing/distribution/sales team in a high growth, fast‑paced environment. You are an outstanding collaborator
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike. An excellent, pro‑active advocate for Berkley One customers and passionate about their brand experience
• Exceptional oral and written communication…