Manager, Fraud Management; US-Defect Analysis

Position: Manager, Fraud Performance Management (US)-Defect Analysis
* Reviews fraud attacks to understand and address coverage gaps
* Participates in quarterly and annual fraud loss forecasting exercises
* Develops insights and rules to deliver fraud loss plan
* Manages shifting network rules and liability requirements
* Uncovers and resolves process gaps throughout the Bank
* Provides alert support to address emerging threats
* Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
* Supports existing monitoring by refreshing reports when data or requirements change
* Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
* Master's Degree in a related discipline is preferred
* 7+ years relevant experience
* Knowledge of systems and processes is preferred
* Experience with SQL/SAS/Data manipulation tools required
* Previous experience with related fraud is preferred
* Solid understanding of TD Products and Channels
* People management experience is an asset
* Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
* Conceptual thinker; ability to wade through data and arrive at conclusions
* Strong interpersonal skills; comfortable interacting with team members of all levels
* Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
* Ability to take initiative and work independently under tight timelines
* Strong team collaboration skills
* Ability to effectively manage multiple projects and priorities simultaneously
* Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners
* Strong technical skills (SAS, SQL)
* Coding and data mining experience
* Experience in Fraud
* Experience conducting root cause analysis
* Proficient with Microsoft Office
* Experience in reporting
* Understands and supports the Bank’s Customer Service Strategy
* Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
* Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
* Leads, coaches and models quality service delivery at every interaction
* Supports the ongoing improvement of the partner/Customer experience
* Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
* Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team
* Builds capability – Supports/executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
* Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
* Creates an extraordinary place to work — Advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
* Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management
* Domestic Travel – Occasional
* International Travel – Never
* Performing sedentary work – Continuous
* Performing multiple tasks – Continuous
* Operating standard office equipment - Continuous
* Responding quickly to sounds – Occasional
* Sitting – Continuous
* Standing – Occasional
* Walking – Occasional
* Moving safely in confined spaces – Occasional
* Lifting/Carrying (under 25 lbs.) – Occasional
* Lifting/Carrying (over 25 lbs.) – Never
* Squatting – Occasional
* Bending – Occasional
* Kneeling – Never
* Crawling – Never
* Climbing – Never
* Reaching overhead – Never
* Reaching forward – Occasional
* Pushing – Never
* Pulling – Never
* Twisting – Never
* Concentrating for long periods of time – Continuous
* Applying common sense to deal with problems involving standardized situations – Continuous
* Reading, writing and comprehending instructions – Continuous
* Adding,…