Senior Product Associate - Service Product

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Senior Product Associate within the Service Product Group team, you will contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• High-level analytical and problem‑solving skills with a keen attention to detail
• Skilled in writing comprehensive test cases, including edge cases, for all the identified use cases
• Must have the ability easily assimilate information and learn new applications and processes and ability to analyze complex system requirements and present findings to both
• Demonstrated ability to design and develop detailed flowcharts that effectively illustrate information architecture, system interactions, and process flows
• Effective presentation and interpersonal skills; proficient skills in communicating ideas both written and verbal
• Technical proficiency and understanding of software development methodologies, with experience in APIs and cloud concepts
• Agile/Scrum certification or a minimum of 3 years of hands‑on experience working in Agile/Scrum environments

• Experience ideally in project management, process re‑engineering, strategy, or customer‑centric functions, with a background in working with global teams
• Experience with agile product development and software delivery lifecycle; advanced knowledge of using tools like Confluence and JIRA
• Proven track record of delivery and new product feature creation; effective communicator with excellent written communication skills including requirements writing
• Familiarity with the business services and offerings associated with financial services and understanding of the financial services industry and Regulatory, Legal, and Risk environments