Workflow Orchestration and Automation - Product, Senior Associate
Listed on 2026-01-17
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Business
Product Specialist, Business Development
Workflow Orchestration and Automation - Product, Senior Associate Job Information
- Job Identification
- Job Category Product Management
- Business Unit Consumer & Community Banking
- Posting Date 01/15/2026, 07:23 AM
- Locations 880 Powder Mill Rd, Wilmington, DE, 19803, US
- Job Schedule Full time
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate withinthe Marketing Automation Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
- Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
- Considers and plans for upstream and downstream implications of new product features on the overall product experience
- Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
- Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
- Writes the requirements, epics, and user stories to support product development
- Drives discovery for new lines of business, capturing key requirements and writing user stories for the development teams
- Challenges current methods and procedures to identify inefficiencies and opportunities for growth
- Enhances communication between development and business leads so that “asks” and “solutions” are clearly understood by both sides
- Is a center for knowledge having a deep curiosity about marketing operations and able to communicate what has been learned to other team members
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management or a relevant domain area
- Proficient knowledge of the product development life cycle
- Experience in product life cycle activities including discovery and requirements definition
- Developing knowledge of data analytics and data literacy
- Partner with enterprise level applications from Proof of Concept to maintenance of mature environments
- Excellent communication skills, comfortable talking with stakeholders at all levels while document requirements in agile story form
- Developed Business Process Maps in Visio or similar tools and comfortable presenting the process
- Experienced in Agile environments, including JIRA, supporting key developments with scrum teams, and presenting outcomes to business partners.
Preferred qualifications, capabilities, and skills
- Skilled in Camunda BPMN, Pega, Adobe Workfront, and Atlassian suite
- Customer-focused, effective with engineers, and translates needs to requirements
- Experienced in managing technical platform and data products
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health…
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