Vendor Management Lead, Vice President

Job Description

We are seeking a dynamic Vendor Enablement & Experience Lead (Vice President) to lead vendor engagement, performance, and governance for a high-priority line of business within Consumer & Community Banking. In this pivotal role, you will act as the primary liaison between our business, sourcing, and vendor partners—ensuring well-structured contracts, efficient onboarding, compliance, and operational readiness to achieve accelerated project goals.

As a Vendor Management Lead Vice President within the Consumer & Community Banking Vendor Management team, you will oversee end-to-end vendor operations, facilitate regular performance reviews to uphold service quality and responsiveness, and present key updates and recommendations to senior stakeholders. Success in this role requires exceptional interpersonal, organizational, and strategic thinking skills, along with the ability to collaborate effectively across teams and senior management.

If you thrive in fast-paced environments, excel at building strong partnerships, and are passionate about delivering world-class vendor management, we invite you to join our team and help us scale with speed and excellence.

• Manage large number of contingent labor and professional service engagements ranging from simple one time and material to managed agreements / fixed deliverables to complex, multi-year vendor agreements
• Provide leadership, direction and coaching to teams(s) while partnering with key stakeholders including Technology, Finance and Sourcing
• Build and manage relationships with internal key contacts, ensuring Vendor Enablement and Experience requirements and objectives are adhered to with data collection and requirements gathering, validating budget funding, contract negotiations, and execution of vendor processes
• Assist in the strategy for evaluating and monitoring vendors in the Tech space
• Serve as subject-matter for all phases of the supplier engagement lifecycle
• Partner and influence clients to ensure legal, risk, compliance and/or controls requirements are satisfied
• Produce executive level communications about programs inclusive of status, risks, issues, and delivery roadmap
• Assist product teams to analyze and prioritize work while level-setting expectations for delivery to stakeholders

• Bachelor’s Degree
• 7+ years of demonstrated experience in software/hardware professional services sourcing, vendor, partner, or relationship management, technology or product management
• Strong competencies in use of MS Office packages (e.g., Excel, PowerPoint)
• Strong at multi-tasking and time management discipline
• Strong communication & presentation skills
• Experience with client management and project management
• Strong understanding of banking and departmental procedures, functions, and activities

• Experience with third party risk oversight/sourcing/vendor management/Technology Project Management

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions –…