Fulfillment Associate, Business Formation

Overview

As a Fulfillment Associate, you will play a vital role in ensuring customer orders are accurately processed. You'll contribute to streamlining order entry, administration, and processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills. The work focus is Business Entity management and UCC lien search functions.

In this role, you will report to the Manager, Fulfillment, and work from our local office in Wilmington, DE. The work schedule is M-F, 3:00 PM-12:00 AM. For this schedule there is a 10% shift differential.

• Accurately enter orders into the system.
• Process legal documents in the formation of different business entities.
• Work within a team environment to master skills.
• Coordinate with third-party vendors for order fulfillment.
• Maintain operational documents and records.
• Assist in planning under supervision.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

• Order Entry Systems:
  Proficiency in using order entry software.
• Attention to Detail:
  Ability to maintain accuracy in order processing.
• Customer Service:
  Basic understanding of customer service principles.
• Communication:
  Effective verbal and written communication skills.
• Time Management:
  Ability to manage time and prioritize tasks.
• Team
  
  Collaboration:
  
  Willingness to work collaboratively with team members.
• Basic Inventory Management:
  Understanding of inventory checks and reporting.
• Documentation:
  Ability to maintain and organize operational documents.
• Education:
  
  High School diploma or equivalent; college degree is highly preferred.
• Experience:
  
  1+ years' experience in customer service, office administration, retail, or restaurant is preferred.

A comprehensive benefits package that begins your first day of employment.

Additional Information:
Wolters Kluwer offers benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at the official benefits site.

Diversity Matters:
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is important. We have been recognized by various publications for diversity and inclusion. Wolters Kluwer is an Equal Opportunity / Affirmative Action employer.

Our Interview Practices:
To maintain a fair and genuine hiring process, candidates may participate in interviews without AI tools or external prompts. Onsite interviews may be required. AI-generated responses or third-party support during interviews may disqualify a candidate from the recruitment process.

$32,600.00 - $54,650.00 USD. The compensation range listed is based on primary location; actual base salary offers depend on factors including skills, experience, and location. Your recruiter can share more information during the hiring process.