Key Account Manager

About Us

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

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Job Description:

SUMMARY

The primary responsibilities of this position include, but are not limited to, managing relationships with Category or Program Managers at Key Accounts, analyzing performance data, studying trends and recommending adjustments, creating marketing and advertising programs to grow sales and improve ramp up rate, providing constant feedback and training on industry updates, as well as assisting in other areas as needed.

DUTIES AND RESPONSIBILITIES

* Develop relationship with a portfolio of Key Accounts for organic and YoY growth

* Acquire a thorough understanding of Key customer needs and requirements

* Expand the relationship with existing customers by continuously proposing solutions that meet their objectives

* Serve as a link of communication between Key customers and internal teams

* Ensure the correct deliverables are delivered to Key Accounts in a timely manner

* Develop and oversee customer retention campaigns

* Get Key Account to participate in, and improve upon, in-house promotions and marketing

* Engage with Key Account 2-3 times a week via phone; schedule in-person appointments quarterly

* Prepare regular reports of progress and forecasts to internal and external stakeholders using Key Account metrics

* Ride along and coach CSM team monthly

* Review documentation and tasks that team performs for accuracy

* Monitor salesforce activity and key metrics for individual CSMs

* Build relationship with Sales Ops and BDMs and continue to bring optimizations in to all cross functional groups

* Manage members of the CSM team, to increase the rate of transition from competitor accounts to Accel accounts

* Coach, develop and support field team members for career growth and job satisfaction

* Communicate and provide guidance on updates, processes and education on market information/trends

* Other duties assigned

QUALIFICATIONS

* Bachelor's degree from accredited university

* 1-3 years of experience in account management (Key Accounts a plus)

* Advanced problem resolution skills and negotiations

* Ability to create and manage marketing initiatives

* Ability to anticipate customers' needs and match with appropriate products and services

* Ability to create processes and mold internal departments to meet customer needs

* Comfortable working under pressure in a fast-paced environment

* Core computer and Microsoft Office competencies

* Excellent written and verbal communication skills

* Ability to understand and follow written and verbal instructions

* Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow

* Ability to work independently and as a member of various teams and committees

* Versatility and willingness to work within constantly changing priorities with enthusiasm

* Minimum of 21 years of age

* Ability to obtain and/or maintain a Terminal Handler's License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

* Analyze financial data and calculate figures and amounts

* Frequently required to travel via vehicle

* Frequently required to stand, sit, walk, talk, and hear

* Continually required to…