Senior Manager, Financial Shared Services

Role Description

The Senior Manager of Shared Services will lead and oversee the Accounts Receivable (AR) and Billing functions within the organization. This role will ensure the efficient and accurate processing of financial transactions.

• Bachelor’s degree in finance, Business Administration, Accounting, or a related field (Master’s preferred).
• 8–12 years of experience in shared services, finance operations, or related functions.
• Proven leadership experience managing cross-functional teams and shared services operations.
• Strong knowledge of ERP systems (e.g., Oracle) and shared service technologies.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication, stakeholder management, and interpersonal skills.
• Ability to manage large-scale projects and change initiatives.
• Analytical mindset with a strong focus on service quality and performance metrics.
• Strong understanding of compliance, governance, and risk management in a shared services context.
• Professional certifications (e.g., CPA, CMA, PMP, Lean Six Sigma) are a plus.

• Oversee the operations of shared services functions (AR and billing)
• Lead the development and implementation of shared services strategies to enhance efficiency and reduce costs.
• Manage service level agreements (SLAs), key performance indicators (KPIs), and continuous improvement initiatives.
• Collaborate with business units to ensure high-quality service delivery and alignment with corporate goals.
• Identify and implement automation, standardization, and process improvement opportunities.
• Manage and mentor team leads and staff, promoting professional development and high performance.
• Ensure compliance with internal policies, industry standards, and regulatory requirements.
• Prepare budgets, forecasts, and reports for senior leadership.
• Foster a culture of customer service, operational excellence, and innovation.