Supervisory​/Professional: Manager of Network Operations

Overview

Lakeland Community College - Manager of Network Operations

Founded in 1967, the College serves more than 6,500 students annually (AY 2024-25) and provides a continuum of education, from college credit courses for high school students to preparing students for the workforce through certificates, associate degrees or transfer to a four-year institution. The college is home to the Holden Partnership Programs where partner four-year institutions offer bachelor’s, master’s and doctoral programs.

An extraordinary transformation to both the college’s physical campus and its culture of student success is currently underway.

The Manager of Network Operations is responsible for overseeing day-to-day management of the college’s networking and infrastructure environment. This includes supervision of a team of five full-time network administrators supporting Windows, Linux, Cisco networking, Cisco Web Ex phone systems, security systems (cameras, access control, alarms), the data center, cloud infrastructure, Wi-Fi, load balancing, enterprise backups, inventory lifecycle management, and technical documentation.

The Manager ensures stable, secure, and efficient network operations while coordinating budgeting, vendor management, and compliance with institutional policies and industry best practices.

• Supervise the Network Operations team, providing leadership, direction, and performance management.
• Manage operational budgets for networking, telephony, and infrastructure systems; prepare cost analyses and recommend resource allocations.
• Oversee administration and support for enterprise infrastructure including:
  • Windows and Linux servers
  • Cisco network infrastructure (LAN/WAN, wireless, firewalls)
  • Cisco Web Ex cloud phone system
  • Security systems (video surveillance, door access, panic alarms)
  • Data center operations, power, and cooling
  • Cloud-based platforms and integrations
  • Load balancing and redundancy solutions
  • Wi-Fi infrastructure and performance monitoring
  • Backup systems and offsite backup locations
  • Hardware and software lifecycle tracking (procurement, assignment, retirement)
• Ensure monitoring, troubleshooting, and timely resolution of infrastructure incidents.
• Maintain system security through risk assessments, patching, and monitoring, in coordination with Information Security.
• Oversee enterprise cybersecurity tools, SSL certificates, and compliance with regulatory requirements.
• Coordinate support for enterprise document management solutions and related scanning systems.
• Manage copier and printer fleet, fax services, and vendor relationships to ensure cost-effective and reliable service.
• Oversee vendor contracts, renewals, and service-level agreements, ensuring timely review and budgeting accuracy.
• Manage enterprise internet connectivity and external service providers (e.g., OARnet, Spectrum).
• Coordinate disaster recovery and business continuity preparedness related to networking and infrastructure.
• Maintain detailed operational and technical documentation, ensuring processes and standards are well-documented and current.
• Collaborate with other IT staff and departments to design and implement infrastructure projects.
• Perform related duties as assigned.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of five years of progressively responsible networking and systems administration experience, with at least two years in a supervisory/lead role.
• Demonstrated experience with Windows and Linux system administration in a TCP/IP environment.
• Experience with enterprise networking technologies (Cisco preferred), firewalls, VPN, and load balancing.
• Familiarity with data center management, cloud infrastructure, Wi-Fi, and virtualization.
• Experience managing security systems (video, access control, panic alarms) preferred.
• Higher education experience desirable.
• Equivalent combination of education and experience will be considered.

• Strong leadership, organizational, and planning skills.
• Excellent verbal and written communication skills.
• Ability to coordinate people and processes in team efforts, including under pressure.
• Ability to manage…