Medical Front Office - Patient Service Specialist
Listed on 2026-01-28
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Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
Overview
Position: Regional Patient Service Specialist
Location: Willoughby Hills, OH
Type of Employment: Full-Time
Schedule: Monday - Friday (Hours Vary) (2 evenings till 7 pm per week)
Compensation: $17.00 - $19.00/hr (pending experience)
When patients enter our outpatient physical therapy center in Cleveland we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you ll manage both the patient side and the business side of our center. You ll have a meaningful impact on every patient s care experience, even before they leave the waiting room.
Join Our East Side Physical Therapy Team! This position will support our 7 clinics throughout the suburbs of Cleveland. Working with Novacare is a great place to have a career in the medical field.
Why Join Us (benefits for full-time at 32+ hours/week)
- Exceptional Training
- A Dynamic Clinic Atmosphere
- A Great Team looking to grow and work with you
- Fun! Interacting with patients from the community
Benefits (for full-time at 32+ hours/week)
- Start Strong:
Our mentorship and orientation programs ensure a successful transition - Recharge & Refresh:
Generous PTO to maintain a healthy work-life balance - Your Health Matters:
Comprehensive medical/RX, health, vision, and dental plan offerings - Invest in Your Future:
Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
- Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications
Minimum:
- High School Diploma or GED
Preferred:
- 1 Year Front Desk experience
- Healthcare experience
Equal Opportunity Employer/including Disabled/Veterans
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