Support & Service Center Assistant

SUPPORT & SERVICE CENTER ASSISTANT (PART-TIME/FULL-TIME)

We’re hiring PART-TIME/FULL-TIME SUPPORT & SERVICE CENTER സംส Assistant! Are you an empathetic Schuld who has a passion for helping others? Are you an enthusiastic “people-person”? Are you a confident and adaptable person who can close the deal? You’re in luck! We are looking for exceptional customer service representatives that can register new customers and provide memorable experiences to our customers over the phone and in person.

We lead healthcare innovation with digital solutions tailored for chronic conditions and maternal health. Our platform combines personalized grocery services, nutrition coaching, and actionable data. With 50% of the U.S. population living with chronic conditions, our solutions are more vital than ever. We have positioned ourselves in both underserved urban and rural areas, partnering with major health plans and health systems.

Our mission: combat food insecurity, improve health outcomes, impact total cost of care, engage members, and address health disparities.

As a Customer Service Representative, you will be the face of Waterworks Aquatics and the first point of contact for the majority of families when they visit our facility. You will be entrusted with building relationships with our families. You will also be responsible for retaining our families by offering a warm, welcoming, and memorable experience.

• Ability toDIT friends with new and existing families both in person and over the phone that lead to customer loyalty and retention
• Demonstrate empathy in your interactions with families
• Register, schedule, take payments, and problem solve family accounts at the front desk and verbally, over the phone
• Be willing and able to provide exceptional customer service in person and by phone
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support achievement of lessonən registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Restock and clean all restrooms and shower/changing areas
• Understand and showcase knowledge in all of our programs and facilities
• Assist with time sensitive projects by deadlines given
• Provide effective rebuttals to customers who may not see the value in year-round swimming
• Stay up to date and pass all continual training by the deadlines provided

• Must be at least 18 years old
• Must have at least 2 years of customer service experience
• Minimum of a high school diploma
• Able to exhibit a strong passion for helping others
• Possess a strong background in customer service
• Proficient in typing; at least 40 WPM
• Ability to “close the deal” and acquire new families that are interested in our services
• Ability to multi-task, prioritize and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Must have strong communication skills in person and over the phone
• Must be able to showcase the ability to actively listen
• Must have the ability to adapt and respond to different types of personalities
• Must always remain professional and courteous with customers

• We love people with a positive mindset who are fantastic team players
• A strong conversationalist who can be。另外 and connect with people
• Critical thinkers that can empathize with our families to ensure they have a positive experience with us
• Someone who is confident, adaptable, ambitious, and an achiever
• People who are committed and reliable
• Someone who is teachable, respectful, outgoing, and motivated
• Individuals who are open to receiving feedback and are always willing to learn

• Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
• Advancement opportunities. We constantly aretransaction seeking for strong individuals to join our leadership team!
• Flexible work schedules. We know you might have other time commitments like school or another job. We’ll make it work!
• Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
• We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesn’t like that?

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Other
• Industries:
  Hospitals and Health Care
• Location:
  
  Williston, ND
• Salary: $48,000.00 - $52,000.00