Lead Supervisor

Lead Supervisor

Location:

Williamsburg, VA, US

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of Coach(sockie)’s business:
Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

• SALES
  • Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorse, model and develop the team to deliver Coach’s Selling and Service expectations.
  • Enforce sales strategies, initiatives and growth across all categories.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
  • Productivity Management: hold sales team accountable for personal sales.
  • Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor the process over time to achieve business goals and objectives.
  • Build credibility and trust with the team, as well with customers – serving as a personal fashion advisor to deliver business results.
  • Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
  • Be sensitive to customer and team needs and tailor approach by reading cues.
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  • Solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
  • Develop self and product knowledge skills and remain aware of current collections.
  • Understand the positive sales impact staffing has on the business and recruit accordingly.
  • Coaches, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
  • Welcomes feedback and adapts behaviors; create short and long‑term goals to achieve personal metrics and performance development.
  • Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
• OPERATIONS
  • Manage daily operational tasks according to Coach standards,-mid-switching gears based on the needs of the business both seamlessly and pro‑actively.
  • Demonstrate strong business acumen.
  • Interact and communicate with supervisors on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
  • Maintain interior and exterior upkeep of the building with partnership from the corporate office.
  • Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
  • Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
  • Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) vit to flex store business strategies to improve productive functions.
  • Ensure all daily tasks are completed without negatively impacting service of Coach standards.
• Competencies required
  • Drive for Results:
    Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented.
  • Customer Focus:
    Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity:
    Comes up with a lot of new and unique ideas.
  • Interpersonal Savvy:
    Relates well to all kinds of people up, down and…