Assistant Store Manager

Assistant Store Manager – Williamsburg, VA

The Store team has the responsibility of growing sales while elevating the Grocery Outlet brand in a competitive retail environment. We are a customer‑service driven environment focused on providing an engaging and welcoming shopping experience. Our team is agile and adaptable, open to new ideas, and communicates well across all levels.

• Mission:
  Touching lives for the better
• Vision:
  Touching lives by being the first choice for bargain‑minded consumers in the U.S.
• Values & Behaviors:
  Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

The Assistant Store Manager is a key leader who supports the Store Manager in running all aspects of a Grocery Outlet location. This role drives daily operations, leads teams, ensures strong customer experiences, and maintains high standards across store routines.

• Operational Leadership
  • Oversee daily store execution across all departments
  • Maintain store conditions, cleanliness, and merchandising standards
  • Ensure accurate receiving, stock flow, inventory levels, and backroom organization
  • Support seasonal transitions, floor resets, and display execution
  • Uphold all company procedures and ensure reliable coverage across shifts
  • Support store financial goals, sales, labor, shrink and margin targets
  • Address issues quickly to minimize customer or operational impact
• People Leadership & Team Development
  • Coach associates and department leads through clear expectations and feedback
  • Recruit, hire, onboard, train, and manage performance of talent
  • Address employee concerns promptly and appropriately
  • Maintain a respectful, accountable, high‑energy work environment
  • Model leadership behaviors that reinforce store culture and service standards
  • Support performance reviews and development plans
• Customer Experience
  • Provide active floor leadership during peak hours
  • Coach and reinforce service expectations
  • Resolve customer concerns with good judgment and urgency
  • Ensure front‑end operations deliver speed, accuracy, and friendly service; oversee front‑end cash control processes
  • Support programs that strengthen customer trust and store reputation
• Merchandising & Inventory Execution
  • Own execution in the grocery department and assigned departments
  • Monitor ordering, product flow, and rotation to protect freshness and reduce shrink
  • Ensure accurate inventory counts, stock levels, and storage practices
  • Support execution of planograms, displays, and promotional sets
  • Partner with department leads to maintain in‑stock conditions and presentation standards
  • Manage back‑stock visibility so associates know what is available
• Safety, Compliance & Loss Prevention
  • Lead safety routines, training, and execution of OSHA and company standards
  • Ensure OSHA, safety, and food‑handling standards are consistently followed
  • Ensure equipment is used safely and associates are properly trained
  • Support loss prevention programs and enforce store security procedures
  • Investigate incidents and document them accurately and promptly
  • Ensure proper rotation, storage, and handling of product
• Administrative Support
  • Support P&L management, with specific focus on labor
  • Lead and execute weekly labor planning and daily staffing adjustments
  • Ensure accuracy of scheduling, time‑keeping records, and payroll processes
  • Complete required reports and administrative tasks, including new‑hire paperwork, on a timely and accurate basis
  • Maintain confidentiality of personnel and company information
  • Support communication flow between departments, the Store Manager, and corporate teams

• 5‑7 years of retail and grocery experience, with two years in a Manager or Assistant Manager position. Experience leading and managing a P&L required.
• Proven skills in recruiting, hiring, training, and coaching.
• Knowledge of all current retail safety and OSHA guidelines.
• Experience with equipment such as hand jack, hand truck, trash compactor, bailer, forklift, and cutter.
• Ability to solve practical problems in variable conditions.
• Ability to read and interpret safety and operational manuals.
• Thorough understanding of perishable department operations and merchandising.
• Strong organizational and bookkeeping skills.
• Good oral and written communication skills; ability to manage a diverse crew in a stressful environment.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Flexible work schedule, including evenings, weekends, and holidays.

• Annual Bonus Program
• 401(k)
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills.

We are an equal opportunity employer and encourage applicants of all backgrounds to apply.