Supervisor, Ride Operations

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busch gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

job description

what you get to do:

you will lead and inspire a team of ambassadors in delivering an exemplary level of guest service. As a team leader, you will model a positive attitude, a high level of energy and an unyielding commitment to quality. You will

• ensure a safe environment for all team members, guests, and animals
• responsible for the development of assistant supervisor and ambassadors by providing training, feedback and coaching.
• ensure compliance to all state/federal regulations, park policies, and department procedures
• ensure ambassadors receive break and meal periods in accordance with company policy and applicable law
• maintain the highest level of cleanliness in the park, conduct quality inspections of assigned areas, and follow up on any opportunities to improve
• maintain inventory and stock/replace areas supplies and equipment as needed
• conduct equipment and safety checks in compliance with department and company standards
• attend to ambassadors and follow park protocol in emergency situations
• respond to ambassador and guest needs
• communicate effectively with other areas within the department as well as other departments in the park
• track information to complete daily and weekly reports
• report to leadership regarding the status of projects and completed assignments

• at least 17 years of age
• at least 4 days of unrestricted availability including weekends and holidays during peak season
• at least 3 days of unrestricted availability including weekends and holidays during the off season
• able to complete provided cpr/aed training/certification
• able to be trained and certified at all assigned areas and job functions
• able to climb stairs/ladders
• able to operate and maneuver in/around tight spaces
• able to use heavy equipment for cleaning
• comfortable with exposure to noise and vibrations
• able to work in all weather conditions and temperature extremes
• able to train on and properly use protective gear
• comfortable working around fumes/dust/odor
• able to bend, sit, stand, squat, stoop, walk, kneel, reach with hands and arms at shoulder level or below, climb and reach with hands and arms above shoulder level
• stand, walk, and/or sit for prolonged periods of time
• ability to positively interact with guests, co-workers, and vendors of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs
• comfortable speaking in front of large groups of guests and team members
• able to remain calm and professional during challenging situations
• excellent written and verbal communication skills
• working knowledge of all microsoft office applications
• skilled in organization and planning
• able to lift or move 75lbs
• possession of a valid state driver's license preferred
• 1 year in theme park ride operation preferred

• troubleshooting — determining causes of operating errors and deciding what to do about it.
• critical thinking — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• equipment selection — determining the kind of tools and equipment needed to do a job.
• time management — managing one's own time and the time of others.
• speaking — talking to others to convey information effectively.
• writing — communicating effectively in writing as appropriate for the needs of the audience.