Account Director

The Account Director is the “face” of Snow to the client, reporting to the Associate Vice President/Vice President. This person is ultimately responsible for ensuring that clients’ expectations are being exceeded in regard to the specifications outlined in agreed-upon Statements of Work (SOW). Account Team members, even more so than other team members, must be able to anticipate needs, be influential without authority, and sell the services of Snow at all times.

They are responsible for having a good understanding of the brand strategy and marketing goals, as well as an understanding of the clients’ unique skills or gaps in performance and communication. Account Directors must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the clients with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the clients.

They are responsible for communicating the status of an account to their superiors, their peers, and their subordinates. In addition, they are responsible for daily communication with the clients.

Snow’s business is centered around the patient journey, and the Account Director, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Director must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

The Account Director must be able to perform the following essential duties and functions:

• Conduct regular meetings with the Account Team
• Maintain close contact with everyone on the team and be aware of all ongoing projects
• Provide support, guidance, and resources as necessary
• Confer with Account Team for internal issue resolutions related to project deliverables
• Review ongoing performance results and identify needs of team members
• Implement coaching or mentoring partnerships as appropriate
• Interview potential team candidates
• Keep VPs apprised of key issues regarding account status
• Manage the workload of the team members assigned to the brand, ensuring that all tactics contained in the SOW are being executed in a professional and timely manner
• Ensure that all team members understand and are involved with key client expectations
• Review and approve all materials before client review
• Partner and collaborate with Creative Team (in terms of brand strategy) for development of materials
• Oversee the production and development of marketing materials and procedures for dissemination
• Recommend appropriate policies regarding pricing, promotion, product and market evaluations, and marketing strategies
• Supervise client invoicing and budgeting process
• Analyze profits and losses
• Develop SOWs for clients
• Analyze business developments and consult trade and marketing journals to monitor trends and determine opportunities
• Look for opportunities to “upsell” Snow’s programs and services
• Confer and collaborate with VP to develop strategic recommendations to clients
• Manage multiple accounts
• Prepare for and attend strategic planning meetings with clients
• Identify, research, and propose new areas for business growth

Although your day-to-day work should primarily take place during regular office hours (8:30 AM– 6:00 PM, Monday–Friday), there will be occasions when you are required to work late into the evening and/or over the weekend.

Flexibility:

The core business hours that you work may change based on business needs, and shifts may change from time to time.

The size and nature of our company will require that you work in collaboration with people in other departments. Candidates must demonstrate their willingness/ability to step into other roles as needed to drive the success of the company. Candidates will need to demonstrate their ability to be contributing members of a team with goals that are broader than an individual job description or function.

Language Skills/Communication:

Candidates must have the ability to read and comprehend general documents relating to the Pharmaceutical/Bio-technology industry that include but are…