Guest Service Manager - Food & Beverage

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Founded in 1926, the Colonial Williamsburg Foundation is a private, not‑for‑profit educational, historic, and cultural institution that owns and operates one of the largest and best‑known museum complexes in the world.

Our mission is “that the future may learn from the past” through preserving and restoring 18th‑century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living‑history museum in the U.S. The Historic Area is a 301‑acre restored colonial capital with 89 original buildings and 525 reconstructed to how they appeared in the 18th century through extensive research. The Foundation also owns and operates two world‑class museums and a renowned research library.

In addition to our museums, Colonial Williamsburg hosts five world‑class accommodations, including the Williamsburg Inn, Williamsburg Lodge, Autograph Collection, the Griffin Hotel and Williamsburg Woodlands Hotels and Suites. Visitors enjoy historically inspired dining experiences at many on‑site restaurants and taverns.

As a Guest Service Manager of Food and Beverage, you will oversee the daily operations of the Williamsburg Lodge dining room and lounge areas.

• Oversee the daily operations of the dining room and lounge.
• Ensure compliance with federal and state regulations for safety, sanitation, financial transactions and internal equipment and inventory controls.
• Monitor and control payroll and labor costs.
• Enhance revenue opportunities.
• Maintain the quality of guest service in the dining room and lounge.
• Manage employee performance to meet established standards.

• Bachelor’s degree in Restaurant Management or Business Management PLUS 2 years of supervisory experience in fine dining operations.
• OR 2‑year degree in restaurant management, PLUS 3‑5 years of progressively responsible experience including 2 years of supervision in fine dining operations.
• OR High school diploma or GED, PLUS 4‑6 years progressively responsible experience including 3 years supervision in fine dining operations.

• Must be at least 21 years of age due to Virginia A.B.C. code.
• Working knowledge of food, beverage, service and payroll cost control methods.
• Strong knowledge of wine and liquor plus bartending experience.
• Excellent communication skills, both oral and written; high levels of tact, discretion and hospitality; flexible for nights, weekends and holidays.

NOTE:

In accordance with Virginia A.B.
Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug‑related offense within the past five years.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.