Billingual Assistant Executive Housekeeper

Billingual Assistant Executive Housekeeper

Join our team as a Billingual Assistant Executive Housekeeper at Master Corp, Inc. The role involves managing housekeeping operations, ensuring quality standards, and supporting the Executive Housekeeper.

The Assistant Executive Housekeeper (AEH) is a second level manager who plays a key role in the management of the site housekeeping operations, helping to meet quality standards and timeliness goals through directing team members. The AEH is fully responsible for all site operations in the absence of Executive Housekeeper (EH) and assists the EH in meeting site budget and maintaining a positive working relationship with clients and associates.

They also help to ensure team members adhere to established standards and the site assets are maintained.

• Create and post schedules by 5:00 PM every Thursday; assign daily tasks to housekeepers, house persons, and supervisors.
• Adjust work of employees based on needs, callouts, etc.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Follow directives of site leader in his/her absence.
• Exemplify a sense of urgency with entire team to ensure all units get turned on time.
• Inspect rooms and common areas to ensure cleanliness standards.
• Retrieve housekeepers to address any areas that need to be re-cleaned.
• Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
• Contribute to establishing a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Consistently enforce established policies and procedures.
• Coach housekeepers to reach productivity standards.
• Assist in performance management of team members including coaching and counseling team members.
• Recommend discipline and termination of staff when necessary.
• Conduct performance reviews.
• Set recurring schedule for Master Talk and STS in accordance with established SOPs; enthusiastically facilitate sessions engaging with staff at all levels.
• Conduct weekly training meetings with supervisors and monthly meetings with all staff.
• Finalize the day in the Mastermind system.
• Interview, select, and onboard new team members.
• Perform new hire orientations for new team members; ensure 7-Steps to Clean training is effectively delivered within established guidelines.
• Build a positive rapport with the resort management team and attend resort meetings.
• Manage inventory, conducting weekly inventory counts and orders replenishment.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.
• Assist in solving guest complaints promptly.
• Conduct safety meetings and ensure staff follows day‑to‑day safety rules and procedures.
• Handle workers compensation issues and reporting.
• Work irregular hours.
• Comply with Resort Operations 15 Non‑negotiables without fail.
• Master Mind Mobile must be used to update room status updates for all Housekeepers and Supervisors.
• Other duties as assigned.

• High School Diploma or equivalent combination of education and experience.
• Bachelor’s Degree preferred.
• Two years of experience directly related to the job with progressive responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Language
  
  Skills:
  
  Effective written and verbal English communication; bilingual Spanish a plus.
• Computer
  
  Skills:
  
  Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
• Travel:
  Rarely – on average 5% of travel on a quarterly basis.
• A valid driver's license will be required for certain locations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance
• Disability insurance

Thank you for considering a career with Master Corp, Inc. We look forward to reviewing your application.