Patient Access Rep II

Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative II – Full Days The Patient Access Rep II is responsible for all aspects of the patient registration process: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ’s, Living Wills, and POAs and verifying and entering the patient’s demographic and insurance information in the electronic health record.

During registration, Patient Access Rep II will explain/complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. This role is often the first point of contact for patients and provide the first impression of Sentara. Greets patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time.

May also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms. Has competency to work in two or more Patient Access areas and works in areas based on the needs of the department. Serves as a preceptor and provide department orientation to new team members.

• High School Diploma (Required)
• Associate’s or Bachelor’s degree may be accepted in lieu of experience

• No specific certification or licensure requirements

Customer Service OR Data Entry – 2 years (Required)

Demonstrated proficiency in computer keyboarding skills (Required)

Previous healthcare experience in a related area – 6 months (Required, 1 year Preferred)

Demonstrated competency of working in two or more Patient Access areas (Required)

Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)

Talroo – Allied Health, registration, scheduling, insurance, patient access

Sentara Health