Tcch Players Club Host

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

As part of our team, full and part time employees will enjoy the following benefits and perks:

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Employee Referral Program
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

In addition, full time employees are eligible for the following:

• Paid Bereavement
• Life Insurance Coverage
• Voluntary Short and Long Term Disability Coverage
• Voluntary AFLAC Plans Available

Seasonal employees contact the Benefits Department for eligible benefits and perks!!

We look forward to having you join our team and being a part of our mission

Host will be responsible for the accurate data entry of Players Club members, assist guests in the formal application process by explaining the benefits of being a member. As well as assisting the promotions department with current promotions, this position will set up new accounts, issuing comps for current promotional days and prize redemption.

• Greet and inform all guests of all benefits of the Player’s Club program.
• Opening/closing booth and related tasks.
• Maintain award and card inventory as well as other stock items.
• Answering a multi-line telephone system, transferring calls, and taking messages.
• Explain operation of card in slot machine and at Table Games.
• Describe award levels and record award redemptions.
• Staff relief and assist in promotional theme nights and player development.
• Review promotional data for guest information.
• Assist guests with guest comment forms.
• Responsible for drawings, accounts tagging and logging of winners.
• Complete all tasks related to corporate group redemption
• Explain passbook coupons for inquiring guests.
• Make announcements.
• Daily cleaning of workspace, booth and PC storage including but not limited to vacuuming gift shop and players club, clean cabinets, clean drawers.
• Read and memorize all promotions.
• Clean and fix printers/card printers.
• Perform after hour duties in Coat Check including but not limited to check and retrieve coats, straightening coats, clean and organize work area.
• Inventory and stock Players Club.
• Willingness to cross-train and provide support in related areas of operations.
• Other duties as assigned by supervisor

Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude. Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality.

Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Must possess typing skills, general PC skills and familiarity of Microsoft products a plus. Should have a working knowledge of 10-key calculator.

Must be at least 18 years of age with a High School Diploma, a GED or equivalent experience. Must possess basic mathematical skills. Prefer previous customer service and computer experience.

None

Laptop computer/standard PC.

Voucher printer.

NBS thermal imaging card printer.

Multi-line telephone and Microphone/Intercom/Paging system.

Copier, fax machine, and 10-key calculator.

Will also use 35mm, Polaroid, and Digital Camera.

May be required to…